Frequently Asked Questions

 

How do I make a booking ?  

Please feel free to contact Barbara on 07769665095 or contact us regarding any enquiries.

 

What if I need to cancel my booking ?

Our agreements are binding agreements and we do advise tenants to obtain independent holiday insurance in the unlikely event that they need to cancel their holiday, however, should we be successful in re-offering the holiday then we are more than happy to release the tenant from the agreement for a cancellation charge of £25.00.

 

Do any properties accept animals ?

Yes. We do have 1 property that will accept a well behaved dog (at an additional charge )  Properties allowing animals 

 

Are any of the properties suitable for wheelchair users ?

Yes. We have 1 property that has been modified for wheelchair users ......... Property for wheelchair users

 

What time can I collect my keys ?

Keys can be collected between 2 - 4 pm onwards on your day of arrival.

 

What If I arrive late ?

Should you arrive after 4pm we can make easily make the keys available at an alternative collection point up to 7 pm.

 

What time do I have to vacate ?

We ask that you vacate the property no later than 10.30 AM the day of your departure.

 

Is linen supplied ?

Duvets, mattress covers and pillows are supplied, however, we ask tenants to supply their own linen, t-towels and towels.

 

I am arriving by train and can not carry linen - Can I hire linen ?

Yes we can arrange linen hire on your behalf.  £25 per double £7.50 per single and £10 for towels and t-towels. 

 

I will be in a hurry and unable to clean the property before I leave.
Can I arrange a clean on my departure ?

We ask that you leave the property in the same condition as you found it, however, we do offer a cleaning service at an additional charge depending on the size of the property. Please contact Barbara for more details.